About Us This web site is owned and operated by Trade Systems who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
48-56 Hawks Road Kingston Upon Thames Surrey KT1 3EE England
Phone: 020 8549 2137
Email: shopenquiry [at] tradesystems [dot] co [dot] uk
VAT Registration Number: GB216 2772 72
Company number: 7692828
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Please Note: At present we are working a reduced staff in our warehouse which has meant we are working on extended delivery times. We are expecting most orders to arrive within 5 working days.
Click & Collect
How this will work:
Orders placed by Click & Collect can be collected between 9.00am & 4.30pm Monday to Thursday & 9.00am til 4.00pm on Fridays
Please do not arrive outside of these times.
On arrival please call our office on 02085492137 quote your order number & name, then one of us will bring your order to the gate at the rear of our premises.
All order delivery times quoted are subject to us being able to check our stock availability.
Carriage charges are as follow:
Mainland UK (excluding Scottish Highlands) 3 to 5 Working Day
£11.99 on orders under £100.00
£14.99 for orders between £100.00 & £149.99
£19.99 for orders between £150.00 & £199.99
£24.99 for orders between £200.00 & £299.99
£29.99 for orders between £300.00 & £399.99
£34.99 for orders between £400.00 & £499.99
free over £500.00
Mainland UK (excluding Scottish Highlands) Next Working Day
£14.99 on orders under £100.00
£19.99 for orders between £100.00 & £149.99
£24.99 for orders between £150.00 & £199.99
£29.99 for orders between £200.00 & £299.99
£34.99 for orders between £300.00 & £399.99
£44.99 for orders between £400.00 & £499.99
£30.00 for orders over £500.00
Scottish Highlands 3 to 5 Working Day
£36.99 for orders below £100
£39.99 for orders between £100.00 & £149.99
£44.99 for orders between £150.00 & £199.99
£49.99 for orders between £200.00 & £299.99
£54.99 for orders between £300.00 & £399.99
£59.99 for orders between £400.00 & £499.99
Order over £500.00 £59.99
Scottish Offshore Islands
3 to 5 Working days £100.00
3 to 5 working days £70.00
3 to 5 working days £80.00
Isle of Wight
£19.99 on orders under £100.00
£24.99 for orders between £100.00 & £149.99
£29.99 for orders between £150.00 & £199.99
£34.99 for orders between £200.00 & £299.99
£39.99 for orders between £300.00 & £399.99
£49.99 for orders between £400.00 & £499.99
£30.00 for orders over £500.00
Isle of Man
3 to 5 working days £80.00
All Carriage Charges excluded VAT which is chargeable
Our addres is
48-56 Hawks Road, Kingston Upon Thames, Surrey, KT1 3EE
Delivery Schedule We will normally despatch your order to you within 2 business days.
Every effort will be made by us to fulfill your order on time however due to the nature of the products we sell and the limited number of carriers prepared to transport some of the products we sell we cannot guarantee our delivery schedule and will not be liable for late deliveries as a result of mis-routing or lost in transit errors by our carriers.
You must inform us within three working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added.
Credit Card Security We do not store credit or debit card details nor do we share customer financial details with any 3rd parties
Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 020 8549 2137 (International +44 020 8549 2137)or write to us at 48-56 Hawks Road Kingston Upon Thames Surrey KT1 3EE England
We are Shelving Plus Limited we trade as Trade Systems. Our business address is 48 -56 Hawks Road, Kingston Upon Thames, Surrey, KT1 3EE. We operate a showroom and have warehouse storage on these premises. We operate this ecommerce website www.tradesystems.co.uk as part of our business. The website is wholly owned and operated by Shelving Plus Limited. Shelving Plus Limited also own & operate www.reallyusefulstorageboxes.co.uk , www.twinslot.co.uk & www.raacostorage.co.uk as ecommerce sales channels.
Visitors to our website
When someone visits www.tradesystems.co.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Collecting and use of personal data
Only when you have decided to make a purchase from our website will we require some data from you for the purposes of fulfilling your order. We will ask for either a business name or personal name if you are purchasing for you own use. We will collect your address, telephone and email data for the sole purpose of enabling us to supply you with your requirement. We may pass some of your data to our supplier or contracted courier service providers to enable them to make the delivery of your order on our behalf. We will never pass or sell any of your data to a third party.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund,excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault.
Any goods returned should be as new in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.