Please Note: At present we are working a reduced staff in our warehouse which has meant we are working on extended delivery times. We are expecting most orders to arrive within 5 working days.
Here at Trade Systems we believe in creating lasting partnerships with our customers, suppliers and carriers ensuring that our level of customer service remains as high as possible.
Nearly all the products featured on www.tradesystems.co.uk are from our stocks here in Kingston Upon Thames, however over the last 40 years we have built very strong partnerships with the best storage and shopfitting equipment manufacturers in the industry, enabling us to call on them to supply direct to you if the product you require is very popular and happens to be low stock in our warehouse.
Our location just south of London allows us to offer a level of service unrivalled in our industry for our customers based in London and the South East allowing us to offer a Same Day delivery service from as little as £12.00 subject to your location.
We offer 2 options for nationwide delivery service:
1 – 2 working days
Orders placed before 2pm will be despatched via FedEx overnight service. On either the same working day or the next working day.
Orders received after our 2pm deadline will be despatched on the next working day or the day after. Fedex delivery between 9.00am & 6.00pm the following working day after despatch.
Working Days do not include Saturday, Sunday or any Bank Holiday
FedEx deliver next day to UK mainland excluding Scottish Highlands.
Scottish Highlands and offshore islands can take up to 3 working days.
3 to 5 working days:
Depending on which items your order consists of, and your location we will either send these orders via Hermes, Parcelforce or Tuffnells. Your order will usually leave us within 2 working days and can take up to 3 working days to be delivered. Delivery of your order will be between 9.00am & 6.00pm
All deliveries must be checked at the time of delivery. Damage, torn packaging, opened or missing parcels must be reported to the driver at the time of delivery and reported to Trade Systems within 24 Hours.
All order delivery times quoted are subject to us being able to check our stock availability.
All order delivery times quoted are subject to us being able to check our stock availability.
Carriage charges are as follow:
Mainland UK (excluding Scottish Highlands) 3 to 5 Working Day
£11.99 on orders under £100.00
£14.99 for orders between £100.00 & £149.99
£19.99 for orders between £150.00 & £199.99
£24.99 for orders between £200.00 & £249.99
£29.99 for orders between £250.00 & £299.99
£34.99 for orders between £300.00 & £349.99
£39.99 for orders between £350.00 & £399.99
£44.99 for orders between £400.00 & £449.99
£49.99 for orders between £450.00 & £499.99
free over £500.00
Mainland UK (excluding Scottish Highlands) 1 – 2 Working Day
£14.99 on orders under £100.00
£19.99 for orders between £100.00 & £149.99
£24.99 for orders between £150.00 & £199.99
£29.99 for orders between £200.00 & £249.99
£34.99 for orders between £250.00 & £299.99
£39.99 for orders between £300.00 & £349.99
£44.99 for orders between £350.00 & £399.99
£49.99 for orders between £400.00 & £449.99
£54.99 for orders between £450.00 & £499.99
£24.99 for orders over £500.00
Scottish Highlands 3 to 5 Working Day
£36.99 for orders below £100
£39.99 for orders between £100.00 & £149.99
£44.99 for orders between £150.00 & £199.99
£49.99 for orders between £200.00 & £299.99
£54.99 for orders between £300.00 & £399.99
£59.99 for orders between £400.00 & £499.99
Order over £500.00 £59.99
Scottish Offshore Islands
3 to 5 Working days £100.00
Channel Islands
3 to 5 working days £80.00
Isle of Wight
£19.99 on orders under £100.00
£24.99 for orders between £100.00 & £149.99
£29.99 for orders between £150.00 & £199.99
£34.99 for orders between £200.00 & £299.99
£39.99 for orders between £300.00 & £399.99
£49.99 for orders between £400.00 & £499.99
£30.00 for orders over £500.00
Isle of Man
3 to 5 working days £80.00
All Carriage Charges excluded VAT which is chargeable
Click & Collect
How this will work:
Customers are welcome to arrange for collection of orders from our store in KINGSTON UPON THAMES, KT1 3EE
Orders placed by Click & Collect can be collected between 9.00am & 4.30pm Monday to Thursday & 9.00am till 4.00pm on a Friday
Please do not arrive outside of these times.
On arrival please call our office on 02085492137 quote your order number & name, then one of us will bring your order to the gate at the rear of our premises.
International
Our website currently only accepts orders delivered within the UK however, customers in other countries should email shop@tradesystems.co.uk with details of the items they require and your delivery location, we will quote a carriage charge using UPS or FedEx, as these companies offer worldwide delivery on parcels weighing up to 30kgs
We will make every effort to ensure deliveries via our carriers are completed successfully and on time, however in the rare event that any of our orders are delayed by our carriers due to unforeseen circumstances or by matters beyond our control, we can not be held responsible.
Delivery Schedule
We will normally despatch your order to you within 2 business days.
Every effort will be made by us to fulfill your order on time however due to the nature of the products we sell and the limited number of carriers prepared to transport some of the products we sell we cannot guarantee our delivery schedule and will not be liable for late deliveries as a result of mis-routing or lost in transit errors by our carriers.
You must inform us within three working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added.
Credit Card Security We do not store credit or debit card details nor do we share customer financial details with any 3rd parties
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 020 8549 2137 (International +44 020 8549 2137)or write to us at 48-56 Hawks Road Kingston Upon Thames Surrey KT1 3EE England