About Us
This web site is owned and operated by Trade Systems who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Our Contact details:
Trade Systems
48-56 Hawks Road Kingston Upon Thames Surrey KT1 3EE England
Phone: 020 8549 2137
Fax:
Email: shopenquiry@tradesystems.co.uk
VAT Registration Number: GB216 2772 72
Company number: 7692828
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Please Note: At present we are working a reduced staff in our warehouse which has meant we are working on extended delivery times. We are expecting most orders to arrive within 5 working days.
Click & Collect
How this will work:
Orders placed by Click & Collect can be collected between 9.00am & 4.30pm Monday to Thursday & 9.00am til 4.00pm on Fridays
Please do not arrive outside of these times.
On arrival please call our office on 02085492137 quote your order number & name, then one of us will bring your order to the gate at the rear of our premises.
All order delivery times quoted are subject to us being able to check our stock availability.
Carriage charges are as follow:
Mainland UK (excluding Scottish Highlands) 3 to 5 Working Day
£11.99 on orders under £100.00
£14.99 for orders between £100.00 & £149.99
£19.99 for orders between £150.00 & £199.99
£24.99 for orders between £200.00 & £249.99
£29.99 for orders between £250.00 & £299.99
£34.99 for orders between £300.00 & £349.99
£39.99 for orders between £350.00 & £399.99
£44.99 for orders between £400.00 & £449.99
£49.99 for orders between £450.00 & £499.99
free over £500.00
Mainland UK (excluding Scottish Highlands) Next Working Day
£14.99 on orders under £100.00
£19.99 for orders between £100.00 & £149.99
£24.99 for orders between £150.00 & £199.99
£29.99 for orders between £200.00 & £249.99
£34.99 for orders between £250.00 & £299.99
£39.99 for orders between £300.00 & £349.99
£44.99 for orders between £350.00 & £399.99
£49.99 for orders between £400.00 & £449.99
£54.99 for orders between £450.00 & £499.99
£24.99 for orders over £500.00
Scottish Highlands 3 to 5 Working Day
£36.99 for orders below £100
£39.99 for orders between £100.00 & £149.99
£44.99 for orders between £150.00 & £199.99
£49.99 for orders between £200.00 & £299.99
£54.99 for orders between £300.00 & £399.99
£59.99 for orders between £400.00 & £499.99
Order over £500.00 £59.99
Scottish Offshore Islands
3 to 5 Working days £100.00
Northern Ireland
3 to 5 working days £70.00
Channel Islands
3 to 5 working days £80.00
Isle of Wight
£19.99 on orders under £100.00
£24.99 for orders between £100.00 & £149.99
£29.99 for orders between £150.00 & £199.99
£34.99 for orders between £200.00 & £299.99
£39.99 for orders between £300.00 & £399.99
£49.99 for orders between £400.00 & £499.99
£30.00 for orders over £500.00
Isle of Man
3 to 5 working days £80.00
Our address is
48-56 Hawks Road, Kingston Upon Thames, Surrey, KT1 3EE
Delivery Schedule
We will normally despatch your order to you within 2 business days.
Every effort will be made by us to fulfill your order on time however due to the nature of the products we sell and the limited number of carriers prepared to transport some of the products we sell we cannot guarantee our delivery schedule and will not be liable for late deliveries as a result of mis-routing or lost in transit errors by our carriers.
You must inform us within three working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, 20% VAT is added.
Credit Card Security
We do not store credit or debit card details nor do we share customer financial details with any 3rd parties
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 020 8549 2137 (International +44 020 8549 2137)or write to us at 48-56 Hawks Road Kingston Upon Thames Surrey KT1 3EE England
Credit account customers
Goods will remain the property of Shelving Plus Limited until payment has been received. Schools, government agencies and charities are eligible to apply for credit accounts. Companies are unlikely to be eligible for credit accounts however this is at discretion of the company directors. Blue chip companies with an established trading account, meeting minimum order quantities may be eligible to apply. Credit term of 30 days. In the event of late payment, accounts will be put on stop and no invoices will be processed until the account has been cleared of any overdue invoices. Account customers can be advertised on our website in the section ‘Providing products and support for’. Companies / organisations reserve the right to be withdrawn from this section if they don’t wish to be affiliated. This request must be given in writing.